Ceramic Supply Shipping, Delivery & Freight

Whether your order ships in a small box, goes out on a pallet, or is delivered locally, we’re committed to getting it to you safely and as cost-effectively as possible. Below is an overview of how our shipping and freight processes work, what to expect with delivery, and how to plan for larger orders.

Orders under 150 lbs typically ship via UPS or USPS, depending on what is most efficient for your order.

• We pull and pack your order – Your items are boxed, weighed, measured, and prepared for shipment.
• We compare carrier rates – We check current UPS and USPS rates and select the most cost-effective option. Your final shipping cost is added to your invoice.
• Your card is charged only after – Your order is packed; the exact shipping cost is determined; and any applicable discounts are applied for your order.

If you ever want a shipping estimate before placing an order, just give us a call — we’re always happy to help.

Monday, Wednesday & Friday Tracking emails come from: noreply@freightpop.com (If you don’t see it, check spam/junk.)

Local delivery may be available depending on your location and timing. Delivery fees vary by distance and schedule, and availability depends on our weekly delivery routes.

If you need a delivery instead of shipping: Call 503-283-1353, and we’ll walk through your options.

UPS and other carriers charge fees for address corrections. Currently, UPS charges $17.30 for this service.

Please double-check your shipping address before submitting your order so we can avoid unnecessary delays and fees.

Due to high instances of credit card fraud, we are not currently able to ship directly outside North America. Exceptions may be made for:

• Prepaid orders via bank wire transfer, and
• Orders shipped to a freight forwarder within North America

If this applies to you, please contact us before placing your order.

Orders over 150 lbs ship by freight truck. We work with a variety of regional and national carriers to secure the best rate available — but please know freight costs are determined entirely by the carrier.

• Freight costs depend on weight, distance, fuel rates, and carrier surcharges
• Freight pricing can add significantly to your order
• We do not mark up freight or add percentage-based handling fees
• The price on your initial invoice may change if freight adjustments occur

Even if you run a business from your home, freight carriers classify home addresses as residential deliveries, which include additional carrier fees.

Freight is door-to-door, which typically means:

• Delivery to the end of your driveway, loading dock, or curb.
• The driver will unload, but they are not required to move items inside, up hills, down long driveways, or around obstacles.

Special requests (such as inside delivery, difficult access, or special handling) can incur $75–$350+ in additional carrier charges.

If your order ships on a pallet, your invoice will include:

• $15.00 pallet fee
• $4.00 shrink-wrap fee

These cover our cost for materials and preparation. We do not add any markup.

Larger shipments are more cost-effective when combined.

Example:
Several artists combining orders into a shared 1,000-pound shipment will usually receive a much better rate per pound than one artist shipping 250 pounds alone.

If you’d like help coordinating a combined order for your area, we’re happy to offer guidance.