Frequently Asked Questions About Ordering, Producs, and Ceramics

Yes but consider providing a waster or clay cookie to fire the piece on.

Yes, just allow more room for the glaze to potentially run. If your piece stuck to the shelf in the flrst firing and you want to re-glaze a piece, you MUST remove the offending glaze either with a rub stone or a Dremmel before re-firing.

Buy a LidMaster. This is a caliper with the ability to give a measurement for 12.5% shrinkage. people to get it in my car. Can I fire that?

We take large pieces on a case-by-case basis. Please call ahead and be prepared to answer questions about the dimensions of your piece and possibly send photos. If we will need a winch or forklift to load or unload, the answer will be no.

We do not load your pieces the same day and our dedicated staff member will load your pieces. We do not allow an audience for loading/unloading.

We do not have a studio or station available for glazing in our store or warehouse.

Unfortunately, firing in public kilns carries that risk and breakage does happen on a rare occasion. We do our very best to handle all with care, but can’t control what happens in the kiln during firing. If your piece was fired in our kiln, you still have to pay for it whether it broke or not.

Additional fees could include large quantities of very small pieces, scraping glaze off the bottom of ware, stilt fee for cone 6 firings, and cleaning/repairing damage caused by glaze runs (could result in an entire kiln shelf fee).

There are many errors that can occur with your kiln. Please get out your kiln manual and see if the error code is listed. This makes troubleshooting a lot easier and contact us for more help with the error code.

Yes, but it could be tricky. Your clay is no longer as absorbent as it would be so the clay will have a harder time accepting the glaze. Try heating the piece in the oven first and/or blotting glaze on as opposed to brushing it.