Frequently Asked Questions About Ordering, Producs, and Ceramics
Find answers to common questions about ordering, products, classes, and more. Whether you're just getting started or know exactly what you need, this page is designed to help you quickly find the information you're looking for.
Do schools receive discounted pricing?
Schools do receive discounted pricing. We offer a discount on a wide range of glazes and tools. Not all products have a discount, but if one applies then it will be automatically discounted on your
Do schools receive quantity discounts on clay?
Clay quantity is 50, 100, 500, 1000, 2000 and you can mix and match Georgie’s brand clay to get
Can schools pay with a credit card instead of a PO?
Yes. Schools can pay with a credit card or PO.
Do you offer quotes for classroom orders?
Yes! We recommend getting a quote (especially if you need to get a PO) for all school orders so you know what your final total is before placing the order.
What is the typical turnaround for school orders?
- Will call – ~24 hours
- Shipping/freight – ~48-72 hours
- Delivery – ~5-14 business days (some longer delivery times during busy times.. i.e. September when school starts/January after coming back from winter break).
Do you offer summer ordering?
You can place an order anytime during the year.
What if my district requires special paperwork?
Please contact us via e-mail info@georgies.com or phone 503.283.1353 so we can make sure we get the necessary information for your district.
What should teachers know before ordering clay or glaze?
If you’ve ordered from us in the past, we will have the history if you don’t remember what clay or glaze you’ve used in the past. Please make sure that
How do I reorder supplies used in my classroom?
You can re-order exactly how you ordered the first time – online, over the phone, or by e-mail.
Can I check stock online before driving in?
Yes! Please call 503-283-1353. Please note that during the lunch hour (12pm-1pm PST) we may not have anyone available to do a stock check.
What is the best time to visit the store?
Anytime we are open Monday – Friday 9am – 5pm.
Do you offer in-store-only products or specials?
Sometimes! Come in to it check out.
Are walk-in customers eligible for the same discounts as online shoppers?
Yes! Each individual is coded in our system a certain way and will receive the same price as shopping in store and if purchased online.
Can I place an order online and pick up today?
We’d recommend calling your order in for same day pick up 503-283-1353 so that we can make sure it gets pulled and is ready for you when you pick up. Please call at least 2 hours prior to pick up.
Do you carry out-of-spec or clearance glazes in-store?
Every once in a while we have an ‘oops’ batch of glazes or clay that we sell as out of spec. This is for in store purchase only.
Why did my glaze not turn out like the sample?
There could be multiple reasons why your glaze did not turn out like the sample – but it could be because of one or multiple of these reasons:
- incorrect application (or different application than the sample)
- clay body difference
- a different firing schedule
- inadequate mixing or glaze settlement
One thing is for sure – ceramics is humbling!
Why did my piece warp or crack?
There could be multiple reasons why your piece warp or cracked – but it could be because of one or multiple of these reasons:
- uneven drying
- uneven wall thickness of your piece
- improper firing
- structural tension
- drying too fast
- thermal shock in the kiln
- Clay can also shrink at different rates which forces it to warp or crack.
Why did my firing fail?
There could be multiple reasons. A few could be:
- How many firings did you have on your elements/thermocouple?
- Did your kiln product an error code?
Please contact us with any further questions.
Why did my glaze devitrify?
The most common reasons are:
- Firing schedule was too hot or held too long at high temperatures
- Glaze thickness that allowed moisture or volatiles to remain, encouraging crystal formation.
Why is my clay body short, groggy, or sticky?
If your clay is too wet, it can feel sticky and hard to handle. Reclaiming can remove ball clay, silica and/or feldspar which reduces moisture retention and plasticity.