Frequently Asked Questions About Ordering, Producs, and Ceramics
Find answers to common questions about ordering, products, classes, and more. Whether you're just getting started or know exactly what you need, this page is designed to help you quickly find the information you're looking for.
What happens if I place an order outside business hours?
Your order will be handled the following business day.
Why was my order split into multiple shipments?
Not all products can fit in one box! If you get multiple boxes, you will receive a tracking # for each box. Please note that boxes may get split in shipping so give it a few days for each of them to arrive if you don’t receive them all at once together.
What happens if an item in my order is unavailable?
We will contact you by e-mail or phone to let you know.
Can I cancel or change an order after it is submitted?
Yes! Please call and let us know ASAP.
How long do you hold will-call orders?
We will hold will-call orders for 30 days.
Can I combine multiple orders into one shipment?
Yes! Please let us know if you have another order already placed and we will put the orders together. If we can’t – we will let you know.
What payment methods do you accept?
Visa, Mastercard, American Express, Check and Cash
Do you accept Purchase Orders?
Yes! Please provide the purchase order when placing the order.
Who can place orders using a PO?
Schools and businesses. Businesses must apply to use PO’s and be accepted to use a purchase order.
Where do I enter my PO number?
There is a spot on the cart to fill in and upload the PO, e-mail the PO with an order, or bring it in if picking up.
What happens if I submit a PO incorrectly?
Please let us know as soon as possible.
When is payment processed?
Payment is processed the day the order goes out (whether it’s picked up, delivered, or shipped).
Do I receive an invoice after placing my order?
Yes! You will receive a copy of your invoice at pick up or in your box on shipment.
How can I get a copy of an old invoice?
Please e-mail info@georgies.com. There is a minimum fee of $25 for multiple invoice copy requests.
Do you offer net terms?
We offer schools & businesses at net terms. If you are interested in terms, please reach out to dana@georgies.com to apply.
Do you offer financing for equipment purchases?
We do not offer financing.
How do handling fees work?
There is a $3.00 handling fee for any orders shipped under $50.00.
Are there additional fees for small orders?
The handling fee is the only additional fee for orders under $50.00 that are being shipped.
Why doesn’t my discount show at checkout?
We will ensure all discounts are accurately reflected before you are billed.
What are the different customer pricing levels?
We have retail, school/business discounts & guild member discounts. We offer studio & distributor discounts to those that apply and get accepted. Please e-mail info@georgies.com with interest.